Our Commitment to Data Protection

Maple Starling is committed to protecting the privacy and personal data of all individuals, including those covered by the General Data Protection Regulation (GDPR). While we are based in Australia, we recognize that some of our users and clients may be located in the European Economic Area (EEA), and we strive to comply with GDPR principles in our data handling practices.

Legal Basis for Processing

We process personal data only when we have a lawful basis to do so. Our legal bases for processing include:

• Consent: When you have given clear consent for us to process your personal data for specific purposes
• Contract: When processing is necessary to fulfill a contract with you or to take steps at your request before entering into a contract
• Legal Obligation: When we must process your data to comply with legal requirements
• Legitimate Interests: When processing is necessary for our legitimate business interests, provided these do not override your rights and freedoms

Your Rights Under GDPR

If you are located in the EEA, you have the following rights regarding your personal data:

Right to Access

You have the right to request access to the personal data we hold about you and receive a copy of that data.

Right to Rectification

You have the right to request correction of inaccurate or incomplete personal data we hold about you.

Right to Erasure

You have the right to request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.

Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data in certain situations.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

Right to Object

You have the right to object to our processing of your personal data based on legitimate interests or for direct marketing purposes.

Right to Withdraw Consent

Where we process your data based on consent, you have the right to withdraw that consent at any time.

Right to Lodge a Complaint

You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal data violates GDPR.

How to Exercise Your Rights

To exercise any of the rights described above, please contact us at [email protected]. We will respond to your request within one month, though this period may be extended by two additional months in complex cases.

When submitting a request, please provide sufficient information to allow us to verify your identity and locate your data in our systems.

Data Transfers

As an Australian company, your personal data may be transferred to and processed in Australia. We ensure that any such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your data.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Retention periods vary depending on the type of data and the purpose for which it was collected.

Data Security

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Employee training on data protection practices
• Incident response and breach notification procedures

Automated Decision-Making

We do not engage in automated decision-making, including profiling, that produces legal effects or similarly significantly affects individuals.

Third-Party Processors

When we engage third-party service providers to process personal data on our behalf, we ensure they provide sufficient guarantees to implement appropriate technical and organizational measures in compliance with GDPR requirements. We maintain written agreements with all processors that define the scope, nature, and purpose of processing.

Updates to This Statement

We may update this GDPR Compliance Statement from time to time to reflect changes in our practices or legal requirements. Material changes will be communicated through our website with an updated "Last Updated" date.

Contact Information

For questions about our GDPR compliance or to exercise your rights, please contact:

Maple Starling
Level 7, 142 Collins Street
Melbourne VIC 3000
Australia

Email: [email protected]